Customer Care

Your success is our top priority

Training & Support Community

At Brainshark, the customer comes first

We know that we're only as successful as our customers. That's why the Brainshark Customer Care team is driven to provide a world-class customer support experience.

In other words - you're not alone! Our dedicated team includes:

  • Customer Success Managers to ensure you get the most out of your brainshark license
  • Support reps to handle any Brainshark question, review presentations and promote best practices
  • Technical experts to help you though any other difficulties you may experience
  • Learning and development reps to train admins, content creators and more
  • Community leaders to keep up-to-date on the latest in the world of Brainshark

All Brainshark customers have direct access to our online support center 24x7, and our dedicated support representatives are available Monday through Friday from 8 a.m. through 9 p.m. ET

Help & Training

We offer a number of options to suit your Brainshark training needs, from self-paced on-demand tutorials to live Instructor-led learning programs.

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Support

Let us help! Our knowledgable and enthusiastic support team is here to answer any product or technical question you may have.

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Customer Community

At Brainshark, it's our priority to ensure customers always have access to the shortcuts, tools and advice they need. Check out our community resources below.

Customer Events

Check the calendar to register for in-person workshops, online customer power hours and more!

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Customer Awards

Our customers do some pretty spectacular work, and each year we recognize the very best.

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Customer Presentations

View dozens of outstanding Brainshark presentations created by our customers - and get inspired!

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Third-Party Tools

Enhance your Brainshark experience with these complementary products from trusted providers.

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Champion Program

Become and advocate to help us spread the word about Brainshark and earn cool rewards.

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Company Store

Browse Brainshark-branded merchandise and apparel to help you get your 'shark on!*

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Wait, there's more!
Check out these additional resources

PowerPoint Helpful Resources

Ready to become a PowerPoint guru? These tips and best practices can help you get there!

Presentation Gallery

Check out some of the most creative and unique video presentations created by Brainshark customers.

Free Animation Templates

Browse our free collection of PowerPoint animations and download the ones you like.