Customer Care

Your success is our top priority

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At Brainshark, the customer comes first

We know that we're only as successful as our customers. That's why the Brainshark Customer Care team is driven to provide a world-class customer support experience.

In other words - you're not alone! Our dedicated team includes:

Customer Success Managers to ensure you get the most out of your brainshark license

Support reps to handle any Brainshark question, review presentations and promote best practices

Technical experts to help you though any other difficulties you may experience

Learning and development reps to train admins, content creators and more

Community leaders to keep up-to-date on the latest in the world of Brainshark

All Brainshark customers have direct access to our online support center 24x7, and our dedicated support representatives are available Monday through Friday from 8 a.m. through 9 p.m. ET

Support

Let us help! Our knowledgable and enthusiastic support team is here to answer any product or technical question you may have.

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Help & Training

We offer a number of options to suit your Brainshark training needs, from self-paced on-demand tutorials to live Instructor-led learning programs.

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Customer Community

At Brainshark, it's our priority to ensure customers always have access to the shortcuts, tools and advice they need. Check out our community resources below.

Customer Events

Check the calendar to register for in-person workshops, online customer power hours and more!

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Sharkie Awards

Our customers create some pretty spectacular content, and each year we recognize the very best.

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Customer Presentations

View dozens of outstanding Brainshark presentations created by our customers - and get inspired!

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Third-Party Tools

Enhance your Brainshark experience with these complementary products from trusted providers.

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Champion Program

Become and advocate to help us spread the word about Brainshark and earn cool rewards.

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Company Store

Browse Brainshark-branded merchandise and apparel to help you get your 'shark on!*

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Wait, there's more!
Check out these additional resources

PowerPoint Helpful Resources

Ready to become a PowerPoint guru? These tips and best practices can help you get there!

Royalty-Free Music Library

Brainshark customers get a special discount from the Royalty Free Music Library. Learn more here.

Free Animation Templates

Browse our free collection of PowerPoint animations and download the ones you like.