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Read customer success stories, discover new Brainshark and PowerPoint tips and tricks, keep up with video and eLearning trends, and much more. Most importantly, get inspired!

Tag: support

Introducing: The Brainshark Customer Resource Center

Submitted by: Alex Salop , Director of Enterprise Product Marketing, Brainshark

October 16, 2012 09:22 AM

The best way for Brainshark’s enterprise customers to get the most out of their Brainshark investment is to increase awareness and access among employees.    However, like many of the best-laid plans, finding the time and resources to make that happen is often a challenge.  That’s why we developed the Brainshark Customer Resource Center (CRC), available at no additional charge to every Brainshark enterprise client. The CRC is a one-stop shop to learn about Brains...

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Tags: support, Brainshark On-Demand, product updates

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Adding Screen Capture Videos to your Brainshark Presentations

Submitted by: Irwin Hipsman , Director of Customer Community, Brainshark

August 16, 2012 02:07 PM

Have you ever made a Brainshark about a process, but really wished you could show a video of it to your audience? Do you want to incorporate demonstrations and create a richer experience for your Brainshark content?  The best way to achieve this is to incorporate screen capture videos, bringing your PC screen directly into your Brainshark presentation. This summer we undertook a research project to identify viable screen capture products for Brainshark authors to help make their presentati...

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Tags: myBrainshark, tips and tricks, support, Brainshark On-Demand

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Recording Across Multiple Slides in myBrainshark

Submitted by: Allison Wahl , Customer Community Specialist, Brainshark

July 25, 2012 09:31 AM

Mike B submitted this question in the last myBrainshark newsletter: Is there a way to record across multiple slides -- ie without a distinct break between the two slides? There are two ways to approach this inquiry. 1. Magic Number 2 If you simply wish to record slides seamlessly in myBrainshark, all it takes is the click of a button. Provided you are recording with the landline phone method, you can dial 2 to record all slides sequentially. Although audio will still exis...

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Tags: audio, myBrainshark, support, tips and tricks

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Got Some Brainshark Feedback? We Want to Hear it!

Submitted by: Allison Wahl , Customer Community Specialist, Brainshark

June 19, 2012 09:52 AM

Sometimes, success is triumph over failure. Other times it is reaching, or even surpassing, a goal. And yet other times, success is simply about facing a challenge head on, expanding upon skill sets to address a problem, and even if the desired result is not achieved, fostering strength in unforeseen ways. On the Support team, we truly believe that “We are not successful until you are.” It’s time we put that to the test. While we hear ample “Shark Love”, acti...

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Tags: myBrainshark, support

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Creating Impactful Tutorials with Brainshark

Submitted by: Tate Aslanjan , Lending Sales Support, Large Banking and Insurance Firm

June 08, 2012 11:33 AM

I create tutorials for our customers. The tutorials are posted on the website in the help section. They are fun to watch, very interactive, have music and voiceover. My greatest challenge was to make the tutorials fun and worth watching. I wanted to address the topics that our customers were having the most problems with. The main goal was to decrease the call volumes and the time associates were spending on the phone, explaining how to use the website. I created a presentation...

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Tags: support, video

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