Support

All Brainshark customers have access to online support resources 24 x 7, including the Brainshark Support knowledgebase. Customers can also submit questions or technical difficulties online using Brainshark’s customer support portal or by email to support@brainshark.com.

Brainshark’s knowledgeable Support team will respond promptly to all inquiries and assist customers with “how to” and technical questions and concerns. Support representatives will also work with you and fellow experts at Brainshark as necessary to bring issues to resolution.

Brainshark On-Demand™ customers are also entitled to live phone-based support. Support representatives are available from 8 a.m. through 9 p.m. Eastern Time, Monday-Friday… and are also available for live chat support for your convenience.

Hear What Our Customers Are Saying

• We have been impressed with every contact we’ve had with Brainshark to date. Your training materials are top notch and something we are working to replicate in our on boarding process. – Global travel service provider

   

• I want to commend the Brainshark Customer Support Team for their quick and accurate responses. We have used the live chat and opened support cases on a few occasions and I have been nothing but impressed by the service.
  – Fortune 500 retailer

   

• The team on the support desk should be commended on their splendid effort, their professionalism, their dedication to their task, their product knowledge and their phone manner – Business services provider

   

• As the director of a customer service department I always talk to our team about having a smile when they talk to clients on the phone. The Brainshark support team takes this a step further and always puts one on mine! I always feel that the Brainshark family is there to help out and happy to do so. – Premium fashion accessory purveyor