Brainshark Help & Support

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Support Hours

Monday – Friday 8 a.m. - 9 p.m. ET (excluding holidays)

(781) 370-8222

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We're here to help!

Our customer support team is available to answer your questions and help you through any technical difficulties you may experience.

All Brainshark customers have direct access to our dedicated support representatives who are available Monday through Friday, from 8 a.m. to 9 p.m. ET.

My support tickets

Log in here to check the status of any open support tickets or review past tickets. Click the button below to open a new support ticket.

The login information for the Brainshark Customer Support System is different than your Brainshark account login. If you have forgotten your support username and password, or if you need one set up, please email a request to

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