Brainshark Appoints Diane Gordon as SVP of Customer Care and Chet Barnard as SVP of Business Development

"Company Also Promotes David Klein to VP of Product Management and Marc McNamara to VP of Sales Enablement – Further Strengthening Brainshark’s Market Leadership Position and Talented Corporate Roster"

WALTHAM, Mass. — August 7, 2013 — Brainshark, Inc., the leading sales enablement platform provider, today announced strategic appointments to its leadership team. The company has hired Diane Gordon as senior vice president of customer care and Chet Barnard as senior vice president of business development. In addition, Brainshark promoted long-time employees David Klein to vice president of product management and Marc McNamara to vice president of sales enablement. The appointments underscore Brainshark’s continued growth – fueled by strong demand for the company’s industry-leading sales enablement solutions.

Brainshark’s new talent:

  • Diane Gordon: Gordon brings expertise in delivering world-class customer experiences to her role as SVP of customer care. She is responsible for maximizing the value customers receive from Brainshark’s products and services. Before joining Brainshark, Gordon was Bullhorn’s chief customer officer. Previously, she built and ran services teams at Enterprise Mobile, Endeca and SilverStream Software. Gordon earned a Bachelor of Science from the University of New Hampshire’s Whittemore School of Business and Economics.
  • Chet Barnard: As SVP of business development, Barnard will be responsible for developing Brainshark’s strategic partnerships with leading companies. He brings more than 30 years of experience in the high-tech market, as CEO of numerous VC-backed companies, as well as leadership positions with larger firms such as Andersen and EDS. Prior to Brainshark, Barnard was managing partner of The Accelerator Group, a strategic consultancy that helps early- to mid- stage technology companies accelerate their sales, marketing and business development activities. He earned a Bachelor of Science in mathematics from Northeastern University.

Brainshark promotions:

  • David Klein: Previously senior product director at Brainshark, Klein will incorporate additional product strategy responsibility into his new role as VP of product management. He will continue to lead Brainshark’s product management team – driving innovative product and feature development across mobile, social, eLearning, mLearning and cloud-based landscapes. Klein previously served as president of the Boston Product Management Association.
  • Marc McNamara: As VP of sales enablement, McNamara will be responsible for Brainshark’s sales enablement practice inside and outside the company. Previously the vice president of professional services, he will now be responsible for developing and managing sales certification programs, delivering and managing field-ready content, and providing sales enablement thought-leadership with customers and employees.  

“The hiring of Diane and Chet, and promotions of David and Marc, are exciting news, and add tremendous expertise to our leadership team,” said Joe Gustafson, founder and CEO of Brainshark. “As a market leader in sales enablement – providing solutions to help companies train, market and sell with maximum impact – our success comes, due in large part, to our dedicated team. We’re confident the talent and experience of our new staff additions will help continue to propel Brainshark forward.”

About Brainshark

Brainshark’s data-driven sales enablement and readiness platform provides client-facing teams with the knowledge, skills and resources they need to perform at the highest level. With best-of-breed solutions for training and coaching, as well as cutting-edge insights into sales performance, customers can ensure their sales reps are always ready to make the most of any selling situation. With Brainshark, companies can: enable sales teams with on-demand training that accelerates onboarding and keeps reps up-to-speed; validate readiness with sales coaching and practice that ensure reps master key messages; empower teams with dynamic content that can be created quickly, updated easily and accessed anywhere; and use powerful scorecards to visualize sales performance trends and make real connections from improved readiness to increased revenue. Thousands of customers – including more than half of the Fortune 100 – rely on Brainshark to close performance gaps and get better results from their sales enablement initiatives. Learn more at