As a recognition and incentive solution provider, we are often asked to help increase training participation rates for our clients. Our own experience has demonstrated that providing an incentive can dramatically help this metric – upwards of 30 to 40% in participation rates. However, how this is actually executed makes a big difference in the overall user experience and perception, and the results are not nearly as good if instant gratification isn’t met.
In a nutshell, the challenge is in providing an effective and visually compelling training experience with an immediate and automatic reward behind it. We chose Brainshark because it provides the great training and presentation interface, and their awesome APIs provide us with all the capabilities needed to pass results back to our reward platform where we can add points to the viewer’s account in real time. I love that it works with the mobile app!
We love to present this capability to our prospects and clients, who have used it successfully for everything from call center training programs to dealer/distributor loyalty programs!