Customer Service Teams

Readiness doesn’t stop with your sellers. Brainshark gives you the tools to effectively train every client-facing role – customer success managers, support teams, implementation and more.

Upskill your customer service teams to achieve new levels of client satisfaction.
Onboard & retain talent

Get new team members ramped quickly and set them up with the tools for long-term success.

Create product experts

Deliver continuous training to transform every rep into an undisputed expert on your offerings.

Activate data-driven readiness

Get unique insights into your team’s skill gaps – and close them with personalized learning and coaching.

“Brainshark has always been very customer-focused. They are truly one of the easiest companies to do business with.” 

Gary Korpita
AVP, Sales Training
Brainshark for customer service teams:
Create your own engaging, video-based learning content to keep CSMs and others up-to-speed
Provide central access to all the content and resources your teams need
Use video coaching tools to ensure consistent communications across your client base
Get a unique view into the readiness of every team member with cutting-edge Scorecards